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Toyota Offers Financial Support to Customers During Hard Times

Toyota Financial Services Offers Assistance During the COVID-19 Outbreak

The COVID-19 outbreak has impacted lives in more than one way. As unessential businesses have closed their doors until further notice, many Americans are out of work and struggle to make ends meet. With this in mind, Toyota has implemented financial services initiatives to help provide some relief to customers by offering a 90-day payment deferral to new customers, along with offering payment relief and lease-end support to current customers. Let’s go through the details below.

Toyota Financial Services Offers 90-Day Payment Deferral on New and Certified Used Vehicles

Salesman holding car keys while person signs paperwork

Toyota Financial Services is offering a 90-day payment deferral on the first payment or new and Certified Used Vehicles to eligible customers. Additionally, with the purchase of a new Toyota, you get ToyotaCare, which is a no-cost maintenance plan that covers normal factory scheduled maintenance for two years or 25,000 miles, along with 24-hour roadside assistance for two years.

Related: Where Can I buy a car in Green Bay during the COVID-19 outbreak?

Toyota Payment Relief Program

If your finances have been impacted by the COVID-19 outbreak, Toyota Financial Services has financing options that can help get you through these hard times. If you are a Toyota Financial Services customer and need payment relief, create a Support Center request and ask about a payment extension or deferral. You can fill out a request online, or by calling 800-875-8822 between 8:00 a.m. and 5:00 p.m. from Monday through Friday. If you haven’t already registered for online access with Toyota Financial Services, you can do so here. Keep in mind that not all requests are approved.  

Information about Lease-End Support from Toyota

If you are a Toyota Financial Services lessee who is at or near the end of their lease and aren’t sure what the next steps are for returning your car, check out the FAQs below.

What if I have to return my vehicle but the dealership is closed?

You can log into your account and submit a Support Center request asking for a payment deferral or Lease Maturity Extension or call 800-975-8822 to discuss options.

If you would rather have Toyota Financial Services pick up the vehicle, fill out a Support Center request by clicking “Create a New Request” in the Support Center, then select “Contract Inquiry” in the “How can we help you?” dropdown tab. After that, fill in the description text box saying that you want today’s date as the return date, you want the vehicle picked up and note the current mileage on your vehicle. Finally, submit the application and keep in mind that this service depends on local government restrictions.

What if I can’t return my lease and the maturity date has passed?

Note that Toyota Financial Services is allowing a 10-day grace period after the maturity date is reached to determine options. Once again, you can call or file an online Support Center request asking for a payment deferral or Lease Maturity Extension.

What if I am on an active Lease Maturity Extension and have been financially impacted by the pandemic?

Access the online support center or call 800-974-8822 to request a payment deferral.

Thank you for reading! Get in touch with a member of our team if you have any questions.